Wow! You Can Now Suspend Your Dstv Subscription Whenever You Wish To!
MultiChoice Nigeria said this new package is in line with its commitment to better service delivery for all of its subscribers.
According to a statement released on Wednesday, the company said greater attention is being paid to issues affecting subscribers’ enjoyment of DStv services.
Notable among these issues are signal loss, customer care services, Free-to-Air channels, Subscription payment, Reconnection and hardware related issues. The company furthered explained that customers now have the option of suspending their accounts while they are away from home.
It said this will be upon request and a 48-hour notice that the account be suspended for a fixed period between 7 to 14 days twice yearly. “We put our customers first at all times and hold them in very high esteem,” the statement read.
“We are committed to delivering world-class services to our customers and proud to say we are the first video entertainment company to implement new subscriber initiatives requested by the Consumer Protection Council (CPC).
“Over the past year, we have worked closely with the CPC to identify our customers’ areas of need and also made a commitment towards implementing solutions that will resonate with our customers and lead to improved service.”
On the issue of customer care services, MultiChoice explained that the call centre hours has also been extended to accommodate more queries.
“Call centre operating hours are now 8am to 9pm on Saturdays, Sunday and public holidays. In addition, toll free numbers have been introduced on major network providers”, it stated.
“The introduced toll free lines are;
Etisalat - 09090630333,
Airtel - 07080630333,
Glo - 08113630333,
MTN - 08149860333.
This means that customers’ calls to the call centre are totally free when they call the corresponding numbers of their mobile network.”
The company added that, other subscriber-focused initiatives include improved content on its mid-level offering, access to free-to-air channels at the expiration of subscription and upon the payment of a nominal fee, DStv Compact, providing greater value to subscribers.
In addition, from time to time, the company opens premium content on the higher bouquets for an entire week to DStv subscribers, irrespective of their subscription status they use.